Simons Pond Advice Book

The average delivery time is 1 to 2 business days, if the items are in stock. Articles that are not in stock take a little longer to deliver. We do everything we can to meet the promised delivery time. If this is unexpectedly not possible, we will inform you. After your order you will receive a track & trace code. Keep an eye on this code for the most current information.

We work together with the delivery service DHL. As soon as your order leaves our house, you will receive a track and trace code so you can follow your package. The DHL will attempt to deliver the parcel on the specified dispatch date. You are not at home? Then the deliveryman will try to deliver the parcel at the neighbours. If this also fails, the parcel is taken to the nearest DHL service point. Here it will stay for 5 days for you to pick it up. DHL will always leave a note behind with instructions. Also via the track & trace code you can see where you can pick up the package.

After placing your order you will receive a track & trace code (DHL). Through this code you can find the most current status of your order.

Whatever payment method you choose, you always pay safely.

• iDEAL: for anyone with a Dutch bank card.
• Credit card: the amount is reserved and not debited until the item is delivered.
• PayPal: secure online payment through your own PayPal account.
• Bancontact / Mister Cash: online payment method via your own internet banking environment.
• Klarna: pay your order only after you have received the item.

After your order you will receive an invoice by e-mail.

We also store your invoice online in your account. This way you can easily consult and print your invoices as often as you like.

No, we never send an invoice with the order itself. So if the order is a gift, feel free to send it directly to the recipient. The invoice will be sent to the e-mail address we have on record.

Our plants are grown with the utmost care. Special attention is paid to the development and growth of the plant. When packing your order, a quality control also takes place. So you can be sure that the plants you buy from us are in perfect health.

Have you received plants and are you not sure of the quality? Let us know within 48 hours after delivery, using this form. Please include a photo so we can take a look and advise you. If it turns out that the plants are really not of good quality, we will of course give you a guarantee on your purchase.

Other articles

For all other (non-living) items you buy from us, the legal warranty applies. Legal guarantee means that a product is or should be what the consumer may reasonably expect from it. For some products there is also a manufacturer's warranty.

If it appears that you are entitled to the growth and bloom guarantee it is valid for 1 year from the date of purchase.

Your invoice or proof of purchase is also your guarantee certificate. You can save your invoice in your account. That way you will never lose it again. Handy, right?

Van der Velde Waterplanten strives to achieve the 17 global goals. We believe that together we can make a difference. Cooperation is essential for progress. We are committed to helping people distanced from the labour market. We spare the environment by not using chemical pesticides, if necessary we use biological control. Plastic is avoided and recycled as much as possible. By following the developments in the field of packaging we have an increasing percentage of biodegradable packaging available.

Acting honestly and openly, ensuring transparency, reliability and clarity. Ensuring a healthier and better world. This is what Van der Velde Waterplanten stands for. We would like to underline this with the MPS-Florimarkt TraceCert and Global G.A.P. GGN Floriculture certification we have obtained.

All of our plants are organically fertilized at the nursery and grown without pesticides. After this the plants are put into rest (hibernation). This means that the plants only start their growth process when they are placed in the pond.

We strive to produce our products and packaging as co2 neutral as possible. We use PLA and PET plastic packaging and FSC certified paper.

Through our partner DHL, we ship all our packages under the so-called GoGreen Climate Neutral service. With this service, DHL calculates the CO2 emissions per shipment and compensates them by investing in environmentally friendly projects.