Security & Privacy
Van der Velde Waterplanten respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your information to process your order as quickly and easily as possible. We will only use this information with your permission. Van der Velde Waterplanten will not sell your personal information to third parties and will only give this information to third parties who are involved in processing your order.
Personal Data Protection:
When you order something from us, we don't want anyone to steal your personal data. That's why we do everything we can to keep your private data really private.
Van der Velde Waterplanten stores your personal details in a secure database and we do not pass them on to third parties for commercial purposes. In order to process your order in the best possible way, we do need your details first.
Van der Velde Waterplanten is the party responsible within the meaning of the Personal Data Protection Act. If you want to see the personal data Van der Velde Waterplanten has recorded about you or if you want to change your data because they are incorrect or incomplete, or have them removed or protected, please contact our customer service. We will inform you within four weeks which personal data we are processing or can remove, shield or improve.
|What information do we need from you?|
|Name and surname||Handy to deliver your order to the right person.|
|Address and residence||We use this address for the correct delivery of your order.|
|Phone number||If we want to inform you about your order, we can also do this by phone at certain times.|
|Payment details||Your payment information is sent through a secure connection directly to the bank, we do not store it. The bank will only tell us if your payment was successful. If you return something, we will ask you for your payment details so we can refund the purchase price.|
|IP address||Your ip-address will be saved when you place an order in order to recognise misuse during payment.|
|E-mail address||With every order you will receive, as soon as we have received your order, a confirmation e-mail. As soon as your order is ready to be dispatched, you will receive another e-mail containing, for example, the Track & Trace code of your order. Of course you can also receive newsletters from us, but we will only send these to you if you give us permission to do so.|
|We also use this data for the following:|
|Customer service||You can contact us by calling, emailing or sending a message via Facebook or another social channel like Instagram or Twitter. Every time you contact us we make a note of what we have talked about, so you don't have to tell your story twice and we can help you faster! A phone call can also be recorded, but only for training purposes.|
|Account||On our website you have your own place, the 'My account' page. Every time you place an order, we store information there, such as your name, address and preference for receiving commercial messages. This way you don't have to re-enter your data with every order. We also store information about your previous orders. That way we can help you more quickly.|
|Newsletters||You can specify which newsletters you prefer to receive and which you do not. We distinguish between promotions, introductions and weekly deals. Would you rather not receive any newsletters or do you want to change your e-mail address? Then you can log in with your account and change it under 'Newsletter subscriptions'. Don't have an account? Create one quickly or change your preferences in my account. You can also unsubscribe from the newsletter by clicking on the link in the footer of the mail.|
|Actions||With every promotion we ask you for your information, because we want to prevent the winners not receiving a message and thus no prize. We also use this information to analyze the actions and make them even more fun each time.|
|Fraud prevention||Unfortunately, you can't trust everyone on the Internet, so sometimes we have to use customer data to investigate cases of fraud. We may also have to pass this information on to government agencies.|
You can of course view and change your data at any time via the My Account page athttps://www.vanderveldewaterplanten.com/mijn-account/. Do you want to remove your data from our system? In that case you can contact us via the contact page and we will make that happen for you!
What are cookies?
Cookies are small pieces of information that are stored on your computer by your browser. Cookies allow us to collect anonymous information about the use of our services and to improve and adapt them to the needs of our visitors.
What do these cookies do?
No personal data!
Cookies do not register personal data, or things that can be traced back to you as a person. Cookies can also not damage (files on) your computer.
Van der Velde Waterplanten uses the following cookies:
These are cookies that make surfing our website easier for you as a visitor. We use functional cookies that make sure you can add items to your shopping cart and that they are still there when you next visit our website. We also use a cookie that ensures that when you are logged in and leave the website, you are still logged in when you return.
These cookies (RobinHQ,Google Analytics, Google Tag Manager,__utma, __utmb, __utmc, __utmz, __utmv, __utmx and Visual Website Optimizer, New Relic) allow us to measure visitors' browsing habits on our website, so that we can improve user experience where necessary. In this way, we ensure that your experience of our website improves and unimportant information is moved to the back.
These cookies (Tradetracker, Affilinet, Adroll, Facebook, Adform, Yahoo, Bing, Google Adwords, Zanox, Shopping Minds and Dotmailer) allow us to measure the effect of our advertisements. This allows us to properly determine which ads and discount offers appeal to you and which do not.
Vanderveldeplanten.nl will your personal information to third parties and will only sell to third parties who are involved in processing your order. Our employees and our third parties are obliged to protect the confidentiality of your data. Your personal information is safe with vanderveldewaterplanten.com We appreciate the trust you place in us and we will therefore be extremely careful with your data. Your data will always be protected and kept confidential in accordance with law.